KijangWin respects the privacy of every member. This document clearly explains how we collect, use, store, and protect your personal data throughout your use of our platform.
All data transmitted between your device and kijangwin servers is protected with the same industry-standard encryption used by Malaysia's leading banks.
KijangWin never sells, rents, or discloses members' personal data to third parties for marketing purposes without your consent.
You have the full right to access, correct, and request deletion of your personal data at any time through KijangWin customer support.
Your data is stored on servers protected by strict access controls, advanced firewalls, and round-the-clock security monitoring.
KijangWin only uses cookies necessary for platform functionality and user experience improvement — not for third-party tracking purposes.
The KijangWin Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
Welcome to the kijangwin Privacy Policy. We understand how important privacy is to you, and we take the protection of members' personal data as a responsibility we carry seriously. This document is published to fulfil the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and transparently explains every aspect of how we handle your information.
By using the KijangWin platform — whether via the website or mobile app — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team for further action regarding your account.
Note: This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy KijangWin forms the foundation of a comprehensive protection framework for all our members.
KijangWin collects various categories of information depending on how you interact with our platform. Below is a summary of the data we collect:
| Data Category | Data Examples | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Account Verification & KYC |
| Contact Information | Email address, phone number, residential address | Communication & Support |
| Financial Data | Bank account details, deposit & withdrawal records | Payment processing |
| Usage Data | Game records, betting history, session duration | Service improvement |
| Technical Data | IP address, device type, web browser, operating system | Security & fraud detection |
| Location Data | Country and region based on IP address | Jurisdictional legal compliance |
We may also collect additional information during the Know Your Customer (KYC) process, such as identity documents, proof of address, and other supporting documents required to fulfil our legal compliance obligations.
KijangWin never store your credit or debit card information directly. All financial transactions are processed through certified payment gateways that comply with PCI-DSS standards.
The data we collect is used solely for legitimate purposes directly related to delivering KijangWin services. The primary purposes are as follows:
KijangWin will only process your personal data on a valid legal basis, including the performance of a contract, legitimate interests, compliance with legal obligations, or with your explicit consent where required.
KijangWin does not sell members' personal data to any third party. However, we may share your information with certain parties under limited and controlled circumstances as follows:
Our Commitment: All third parties we work with are required to comply with data protection standards equal to or higher than those we apply ourselves. We do not permit them to use your data for their own marketing purposes.
KijangWin continuously invests in enterprise-grade cybersecurity infrastructure to keep your data protected at all times. Our security measures include:
While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data security breach affecting your rights, we will notify you and the relevant authorities within the timeframe required by law.
KijangWin uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the KijangWin platform.
KijangWin does not retain your personal data longer than necessary. Our data retention periods are based on operational, legal, and compliance requirements as follows:
Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a kijangwin member, you have the following rights regarding your personal data under Malaysia's PDPA:
Request a copy of the personal data we hold about you.
Correct data that is inaccurate or incomplete.
Request deletion of your data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes.
Receive your data in a structured, machine-readable format.
Request restriction of data processing in certain situations.
To submit any request relating to the rights above, please contact our data protection team via email at [email protected] or via live chat within the platform. We will endeavour to process your request within 30 business days.
KijangWin is a platform exclusively for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child has registered for or used the kijangwin platform without authorisation are required to contact us immediately.
KijangWin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material amendments will be communicated to you via:
Your continued use of the KijangWin platform after any amendments are published will be deemed as your acceptance of the revised policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints about how we handle your personal data, the kijangwin data protection team is here to help:
We are committed to responding to all privacy-related enquiries within 3 business days. For formal complaints requiring thorough investigation, the full response period is 30 business days. If you are unsatisfied with our response, you have the right to file a complaint with the relevant Malaysian Personal Data Protection Department.